Frequently Asked Questions

Product

Our Upgrades page will easily guide you to the upgrade that suits you.

The ePulse System can be used in combination with Genius and Master Kit and is included in the Legend Kit.

You can upgrade your Smart Kit to the Legend Kit by adding two upgrades to your cart; Smart to Genius Kit Upgrade and Genius to Legend Kit Upgrade.

We are not planning to have our legacy kits back in the lineup. We now offer great new kits with even more possibilities.

Infento mainly exists out of aluminium profiles, galvanized steel fasteners and glass fiber reinforced plastic joints.

This depends on the height of the child, but taking into account the average height, these are the age ranges for our Kits: Explorer Kit 0-8 years, Pioneer Kit 6-14 years, Smart Kit 0-14 years, Genius Kit 0-14 years, Master Kit 0-14 years, Legend Kit 0-14 years, Skibock Kit 8+ years.

You can find the size and weight info by scrolling down on the product page of each Kit.

You can find the building times for each ride at the front page of the manuals on our support page: https://www.infentorides.com/support/#manuals

The Go Kit comes in one box measuring 39x17x2.75 inch (99×43,5×7 cm). The Whizz Kit fits in one box of 39x17x7.5 inch (99×43,5×19 cm). A Junior kit consists of one shipping carton of approximately 39x17x7.3 inch (99×43,5×18.5 cm). An Inventor Kits measures 39x17x7.5 inch (99×43,5×19 cm).

A Creator kit has 2 cartons; a Junior plus a Creator carton that measures 39x17x6 inch (99×43,5×15 cm), and the Master Creator kit also has 2; the Junior carton plus the Master Creator carton and that last one is 39x17x7.3 (99×43,5×18,5 cm). Sizes of the height of the boxes can slightly vary. When ordering a Snow Add-On, the height of the cartons will increase a few centimeters. Length and width will stay the same.

You can find the maximum weight and length on the front page of every manual: https://www.infentorides.com/support/#manuals

The following is not a complete list, but we name the main parts:

  • High quality aluminum bars
  • Axles
  • Small tires, big tires
  • Brakes, braking parts
  • Pedals
  • Bolts, nuts, spacers, profile nuts
  • Toothed belts
  • Connectors
  • Handles
  • Small seats, big seats
  • Steering parts
  • Small ski’s, big ski’s
  • Hex keys

No, you can build 1 ride from 1 kit. If you would like to build a new ride, you deconstruct the one you’ve built and then you construct another one.  In the future you will be able to purchase extra parts from our online shop. That way you can easily build multiple rides simultaneously without having to buy a whole extra kit.

Order

You can mail us anytime at support@infentorides.com. We’re happy to help and answer your questions!

Yes, but this is only possible when we didn’t ship your order yet.

We accept Visa, American Express, Mastercard, Paypal, Sofort, iDEAL, Bancontact and Giropay.

We have a shipping cost calculator when you fill in your address after you’ve put a kit in your cart at the checkout.

Shipping

Yes, our carrier will send you a tracking number, so you can check the whereabouts of your order. Please also check your spam message box to make sure you won’t miss your tracking info.

Your Kit is packed in the famous red Infento boxes, and for shipping we use sturdy brown outer boxes. An Explorer, Pioneer or Smart Kit consists of 1 package, a Genius and Master Kit contains more parts, and is packed in 2 outer boxes. A Legend kit is packed in 3 outer boxes.

Please keep the red boxes with labels to always be able to identify which Kit you have exactly.

At the moment, we deliver our products in the US and EU. We hope to expand to the rest of the world in the coming years. You can stay up to date by signing up for our newsletter at the bottom of our homepage, or following us on Facebook.

If you live outside the US or EU and want to order, you can try to use the services of a freight forwarding company to send the order to your country.

Return

You can return your kit, within 30 days from the day you received it, if in new and unused condition. The shipping costs associated with returning the kit is at your own charge and the kit must be packed in the original boxes, including the brown outer box.

Manuals

You can find the manuals here on the manuals page.

Please make sure you choose the tab that corresponds exactly with the Infento Kit you have purchased.

Warranty

We give a two year warranty on our products.

Spare parts

Before building, please first check the Parts List to see if you have received all the parts in your Kit. You can find these lists by scrolling down on the support page.

If you are clearly missing a piece, just mail our customer service at support@infentorides.com and we will further assist you.

Infento uses a lot of fasteners that can be sourced from your local hardware store. For Infento specific parts, please contact us, so we can help you out.

We are working on the spare parts webshop and aim to open it in 2020.