Frequently Asked Questions

Product

For What Age Ranges Are The Infento Kits Suitable?

This depends on the height of the child, but taking into account the average height these are the age ranges for our kits: Junior Kit: 0-5 years Creator Kit: 0-10 years Master Creator Kit: 0-13 years Junior Snow Add-On: 1-7 years Big Snow Add-On: 4+ years

What is the maximum rider weight for each model?

Junior Kit Wallaby: 30 kg / 66 lbs Rider: 30 kg / 66 lbs Transporter: 30 kg / 66 lbs Skitter: 30 kg / 66 lbs Balancer: 30 kg / 66 lbs Trivelo: 30 kg / 66 lbs


Creator Kit Arrow: 50 kg / 110 lbs Runner: 50 kg / 110 lbs Biker: 50 kg / 110 lbs B-Trike: 50 kg / 110 lbs


Master Creator Kit Bulldog: 50 kg / 110 lbs Swing: 70 kg / 154 lbs


Junior Snow Yeti: 20 kg / 44 lbs Everest: 20 kg / 44 lbs Blizzard: 50 kg / 110 lbs Big Blizzard: 50 kg / 110 lbs


Big Snow Supersledge: 100 kg / 220 lbs Icebreaker: 70 kg / 154 lbs Skibock: 90 kg / 198 lbs

What are the average building times for each ride?

Junior Kit Wallaby: 90 min Rider: 90 min Transporter: 120 min Skitter: 90 min Balancer: 90 min Trivelo: 120 min


Creator Kit Arrow: 6 hours Runner: 3.5 hours Biker: 6 hours B-Trike: 3.5 hours


Master Creator Kit Bulldog: 6 hours Swing: 6 hours


Junior Snow Yeti: 90 min Everest: 60 min Blizzard: 2 hours Big Blizzard: 2.5 hours


Big Snow Supersledge: 2 hours Icebreaker: 2 hours Skibock: 90 min

Can I build more rides from 1 kit simultaneously?

No, you can build 1 ride from 1 kit. If you would like to build a new ride, you deconstruct the one you’ve built and then you construct another one.  In the future you will be able to purchase extra parts from our online shop. That way you can easily build multiple rides simultaneously without having to buy a whole extra kit.

What is the weight of an Infento kit?

The complete box with all the Junior kit parts weighs 21.2 kilos. A Creator kit is 43.8 kg, and the Master Creator is the champ with 52.5 kg. Value and kilos for money. 🙂

What is the size of an Infento kit?

A Junior kit consists of one shipping carton of approximately 99×43,5×18,5 cm, a Creator kit has 2 cartons; a Junior plus a Creator carton that measures 99×43,5×15 cm, and the Master Creator kit also has 2; the Junior carton plus the Master Creator carton and that last one is 99×43,5×18,5 cm. Sizes of the height of the boxes can slightly vary. When ordering a Snow Add-On, the height of the cartons will increase a few centimeters. Length and width will stay the same.

What materials are used for the Infento parts?

Infento mainly exists out of aluminium profiles, stainless steel fasteners and enforced plastic joints.

What kind of parts can I find in your kits?

The following is not a complete list, but we name the main parts:

  • High quality aluminum bars
  • Axles
  • Small tires, big tires
  • Brakes, braking parts
  • Pedals
  • Bolts, nuts, spacers, profile nuts
  • Toothed belts
  • Connectors
  • Handles
  • Small seats, big seats
  • Steering parts
  • Small ski’s, big ski’s
  • Hex keys
Will you be offering a hard case storage system in the future?

The carton board boxes work as a storage box. But if you like something more sturdy and waterproof, we can fulfil this wish in the future. Right now we are working on a hard case storage system. But the design is still in the early stage and it will take some time before you can buy it in our shop. It’s on our to do list though. We are looking for a smart and durable solution that is also affordable.

Can I upgrade from a Junior to a Creator or Master kit? Or from a Creator to a Master?

Yes, you can upgrade your kit once we provide this option in our online store. We expect to offer this option in the first half of 2017. You won’t have to buy an entire extra kit. You can easily upgrade to a Creator or Master Creator Kit when your child is ready for a bigger ride. You decide. No rush. That is the advantage of a modular system.

Order

Where can I buy Infento?

You can only buy our kits at our online store. We don’t sell through retailers because they want to earn a margin on the product as well and we want to keep the price of our kits as low as possible and we can only offer you this low price if we sell to you directly.

What are the shipping costs?

We have a shipping cost calculator when you fill in your address after you’ve put a kit in your cart at the checkout.

What forms of payment do you accept?

We accept Visa, American Express, Mastercard, Paypal, Sofort, iDEAL, Bancontact and Giropay.

Can I cancel or change my order?

Yes, but this is only possible when we didn’t ship your order yet.

Shipping

Which countries do you deliver to?

At the moment, we focus on the EU and US. We hope to expand to the rest of the world in 2018. You can stay up to date by signing up for our newsletter at the bottom of our homepage, or following us on Facebook.

How do you pack an Infento kit?

Your kit is packed in the red Infento boxes, and for shipping we use sturdy brown outer boxes. A Junior kit consists of 1 brown package, a CR or MC kit contains more parts, and is packed in 2 outer boxes.

Will I receive a tracking number?

Yes, our carrier will send you a tracking number, so you can check the whereabouts of your order.

Return

Can I return my Infento kit?

You can return your kit, within 30 days from the day you received it, if in new and unused condition. The shipping costs associated with returning the kit is at your own charge and the kit must be packed in the original boxes, including the brown outer box.

Manuals

Where can I find the manuals?

You can find the manuals at the bottom of the page where we show the details of your kit.   Junior Kit: www.infentorides.com/junior-kit Creator Kit: www.infentorides.com/creator-kit Master Creator Kit: www.infentorides.com/master-creator-kit Junior Snow Add-on: www.infentorides.com/junior-snow-add-on Big Snow Add-on: www.infentorides.com/big-snow-add-on

Warranty

What is Infento’s warranty policy?

We give an one year warranty on our products.

Spare parts

When will the spare parts webshop open?

We will open the spare parts webshop in the first half of 2017.

I have lost a nut or bolt, what to do?

Infento uses a lot of fasteners that can be sourced from your local hardware store. For Infento specific parts, please contact us, so we can help you out.

My Infento kit is missing a part, what should I do?

You can check the components overview to see if you have received all the parts in your kit. Please check this before building. If you are clearly missing a piece, just mail us at info@infentorides.com and we can further assist you.

Retail

Do you sell your kits in physical stores internationally?

No, we only sell our kits online directly to the consumer. This way we can keep the cost of our kits as low as possible.

Can I be a distributor in my country?

Our strategy is to only sell our kits directly through our website so we can keep the price of our kits as low as possible.

Frequently Asked Questions

Product

For What Age Ranges Are The Infento Kits Suitable?

This depends on the height of the child, but taking into account the average height these are the age ranges for our kits: Junior Kit: 0-5 years Creator Kit: 0-10 years Master Creator Kit: 0-13 years Junior Snow Add-On: 1-7 years Big Snow Add-On: 4+ years

What is the maximum rider weight for each model?

Junior Kit Wallaby: 30 kg / 66 lbs Rider: 30 kg / 66 lbs Transporter: 30 kg / 66 lbs Skitter: 30 kg / 66 lbs Balancer: 30 kg / 66 lbs Trivelo: 30 kg / 66 lbs


Creator Kit Arrow: 50 kg / 110 lbs Runner: 50 kg / 110 lbs Biker: 50 kg / 110 lbs B-Trike: 50 kg / 110 lbs


Master Creator Kit Bulldog: 50 kg / 110 lbs Swing: 70 kg / 154 lbs


Junior Snow Yeti: 20 kg / 44 lbs Everest: 20 kg / 44 lbs Blizzard: 50 kg / 110 lbs Big Blizzard: 50 kg / 110 lbs


Big Snow Supersledge: 100 kg / 220 lbs Icebreaker: 70 kg / 154 lbs Skibock: 90 kg / 198 lbs

What are the average building times for each ride?

Junior Kit Wallaby: 90 min Rider: 90 min Transporter: 120 min Skitter: 90 min Balancer: 90 min Trivelo: 120 min


Creator Kit Arrow: 6 hours Runner: 3.5 hours Biker: 6 hours B-Trike: 3.5 hours


Master Creator Kit Bulldog: 6 hours Swing: 6 hours


Junior Snow Yeti: 90 min Everest: 60 min Blizzard: 2 hours Big Blizzard: 2.5 hours


Big Snow Supersledge: 2 hours Icebreaker: 2 hours Skibock: 90 min

Can I build more rides from 1 kit simultaneously?

No, you can build 1 ride from 1 kit. If you would like to build a new ride, you deconstruct the one you’ve built and then you construct another one.  In the future you will be able to purchase extra parts from our online shop. That way you can easily build multiple rides simultaneously without having to buy a whole extra kit.

What is the weight of an Infento kit?

The complete box with all the Junior kit parts weighs 21.2 kilos. A Creator kit is 43.8 kg, and the Master Creator is the champ with 52.5 kg. Value and kilos for money. 🙂

What is the size of an Infento kit?

A Junior kit consists of one shipping carton of approximately 99×43,5×18,5 cm, a Creator kit has 2 cartons; a Junior plus a Creator carton that measures 99×43,5×15 cm, and the Master Creator kit also has 2; the Junior carton plus the Master Creator carton and that last one is 99×43,5×18,5 cm. Sizes of the height of the boxes can slightly vary. When ordering a Snow Add-On, the height of the cartons will increase a few centimeters. Length and width will stay the same.

What materials are used for the Infento parts?

Infento mainly exists out of aluminium profiles, stainless steel fasteners and enforced plastic joints.

What kind of parts can I find in your kits?

The following is not a complete list, but we name the main parts:

  • High quality aluminum bars
  • Axles
  • Small tires, big tires
  • Brakes, braking parts
  • Pedals
  • Bolts, nuts, spacers, profile nuts
  • Toothed belts
  • Connectors
  • Handles
  • Small seats, big seats
  • Steering parts
  • Small ski’s, big ski’s
  • Hex keys
Will you be offering a hard case storage system in the future?

The carton board boxes work as a storage box. But if you like something more sturdy and waterproof, we can fulfil this wish in the future. Right now we are working on a hard case storage system. But the design is still in the early stage and it will take some time before you can buy it in our shop. It’s on our to do list though. We are looking for a smart and durable solution that is also affordable.

Can I upgrade from a Junior to a Creator or Master kit? Or from a Creator to a Master?

Yes, you can upgrade your kit once we provide this option in our online store. We expect to offer this option in the first half of 2017. You won’t have to buy an entire extra kit. You can easily upgrade to a Creator or Master Creator Kit when your child is ready for a bigger ride. You decide. No rush. That is the advantage of a modular system.

Order

Where can I buy Infento?

You can only buy our kits at our online store. We don’t sell through retailers because they want to earn a margin on the product as well and we want to keep the price of our kits as low as possible and we can only offer you this low price if we sell to you directly.

What are the shipping costs?

We have a shipping cost calculator when you fill in your address after you’ve put a kit in your cart at the checkout.

What forms of payment do you accept?

We accept Visa, American Express, Mastercard, Paypal, Sofort, iDEAL, Bancontact and Giropay.

Can I cancel or change my order?

Yes, but this is only possible when we didn’t ship your order yet.

Shipping

Which countries do you deliver to?

At the moment, we focus on the EU and US. We hope to expand to the rest of the world in 2018. You can stay up to date by signing up for our newsletter at the bottom of our homepage, or following us on Facebook.

How do you pack an Infento kit?

Your kit is packed in the red Infento boxes, and for shipping we use sturdy brown outer boxes. A Junior kit consists of 1 brown package, a CR or MC kit contains more parts, and is packed in 2 outer boxes.

Will I receive a tracking number?

Yes, our carrier will send you a tracking number, so you can check the whereabouts of your order.

Return

Can I return my Infento kit?

You can return your kit, within 30 days from the day you received it, if in new and unused condition. The shipping costs associated with returning the kit is at your own charge and the kit must be packed in the original boxes, including the brown outer box.

Manuals

Where can I find the manuals?

You can find the manuals at the bottom of the page where we show the details of your kit.   Junior Kit: www.infentorides.com/junior-kit Creator Kit: www.infentorides.com/creator-kit Master Creator Kit: www.infentorides.com/master-creator-kit Junior Snow Add-on: www.infentorides.com/junior-snow-add-on Big Snow Add-on: www.infentorides.com/big-snow-add-on

Warranty

What is Infento’s warranty policy?

We give an one year warranty on our products.

Spare parts

When will the spare parts webshop open?

We will open the spare parts webshop in the first half of 2017.

I have lost a nut or bolt, what to do?

Infento uses a lot of fasteners that can be sourced from your local hardware store. For Infento specific parts, please contact us, so we can help you out.

My Infento kit is missing a part, what should I do?

You can check the components overview to see if you have received all the parts in your kit. Please check this before building. If you are clearly missing a piece, just mail us at info@infentorides.com and we can further assist you.

Retail

Do you sell your kits in physical stores internationally?

No, we only sell our kits online directly to the consumer. This way we can keep the cost of our kits as low as possible.

Can I be a distributor in my country?

Our strategy is to only sell our kits directly through our website so we can keep the price of our kits as low as possible.

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