Frequently Asked Questions

Product

Yes, you can purchase Upgrade Kits in our online store. You won’t have to buy an entire extra kit. You can easily upgrade to a Creator or Master Creator Kit when your child is ready for a bigger ride. You decide. No rush. That is the advantage of a modular system.

The carton board boxes work as a storage box. But if you like something more sturdy and waterproof, we can fulfil this wish in the future. Right now we are working on a hard case storage system. But the design is still in the early stage and it will take some time before you can buy it in our shop. It’s on our to do list though. We are looking for a smart and durable solution that is also affordable.

Infento mainly exists out of aluminium profiles, stainless steel fasteners and enforced plastic joints.

This depends on the height of the child, but taking into account the average height these are the age ranges for our kits: Go Kit: 1-6 years, Junior Kit: 0-5 years, Creator Kit: 0-10 years, Master Creator Kit: 0-13 years, Junior Snow Add-On: 1-7 years, Big Snow Add-On: 4+ years.

Lightest one is the Go Kit with 20 pounds (approximately 9 kilos). The complete box with all the Junior kit parts weighs almost 47 pounds (just over 21 kilos). A Creator kit is 96.6 pounds (43.8 kg), and the Master Creator is the champ with almost 116 pounds (52.5 kg). Value and kilos for money. ?

Junior Kit Wallaby: 90 min Rider: 90 min Transporter: 120 min Skitter: 90 min Balancer: 90 min Trivelo: 120 min


Creator Kit Arrow: 6 hours Runner: 3.5 hours Biker: 6 hours B-Trike: 3.5 hours


Master Creator Kit Bulldog: 6 hours Swing: 6 hours


Junior Snow Yeti: 90 min Everest: 60 min Blizzard: 2 hours Big Blizzard: 2.5 hours


Big Snow Supersledge: 2 hours Icebreaker: 2 hours Skibock: 90 min

The Go Kit comes in one box measuring 39x17x2.75 inch (99x43x7 cm). A Junior kit consists of one shipping carton of approximately 39x17x7.3 inch (99×43,5×18.5 cm), a Creator kit has 2 cartons; a Junior plus a Creator carton that measures 39x17x6 inch (99×43.5×15 cm), and the Master Creator kit also has 2; the Junior carton plus the Master Creator carton and that last one is 39x17x7.3 (99×43,5×18.5 cm). Sizes of the height of the boxes can slightly vary. When ordering a Snow Add-On, the height of the cartons will increase a few centimeters. Length and width will stay the same.

Junior Kit Wallaby: 30 kg / 66 lbs Rider: 30 kg / 66 lbs Transporter: 30 kg / 66 lbs Skitter: 30 kg / 66 lbs Balancer: 30 kg / 66 lbs Trivelo: 30 kg / 66 lbs


Creator Kit Arrow: 50 kg / 110 lbs Runner: 50 kg / 110 lbs Biker: 50 kg / 110 lbs B-Trike: 50 kg / 110 lbs


Master Creator Kit Bulldog: 50 kg / 110 lbs Swing: 70 kg / 154 lbs


Junior Snow Yeti: 20 kg / 44 lbs Everest: 20 kg / 44 lbs Blizzard: 50 kg / 110 lbs Big Blizzard: 50 kg / 110 lbs


Big Snow Supersledge: 100 kg / 220 lbs Icebreaker: 70 kg / 154 lbs Skibock: 90 kg / 198 lbs

The following is not a complete list, but we name the main parts:

  • High quality aluminum bars
  • Axles
  • Small tires, big tires
  • Brakes, braking parts
  • Pedals
  • Bolts, nuts, spacers, profile nuts
  • Toothed belts
  • Connectors
  • Handles
  • Small seats, big seats
  • Steering parts
  • Small ski’s, big ski’s
  • Hex keys

No, you can build 1 ride from 1 kit. If you would like to build a new ride, you deconstruct the one you’ve built and then you construct another one.  In the future you will be able to purchase extra parts from our online shop. That way you can easily build multiple rides simultaneously without having to buy a whole extra kit.

Order

Yes, but this is only possible when we didn’t ship your order yet.

We accept Visa, American Express, Mastercard, Paypal, Sofort, iDEAL, Bancontact and Giropay.

We have a shipping cost calculator when you fill in your address after you’ve put a kit in your cart at the checkout.

You can only buy our kits at our online store. We don’t sell through retailers. They want to earn a margin on the product as well and we want to keep the price of our kits as low as possible. We can only offer you this low price if we sell to you directly.

Shipping

Yes, our carrier will send you a tracking number, so you can check the whereabouts of your order.

Your Kit is packed in the red Infento boxes, and for shipping we use sturdy brown outer boxes. A Junior Kit consists of 1 brown package, a Creator or Master Creator Kit contains more parts, and is packed in 2 outer boxes.

At the moment, we deliver our products in the US, Canada and EU. We hope to expand to the rest of the world in 2018. You can stay up to date by signing up for our newsletter at the bottom of our homepage, or following us on Facebook.

Return

You can return your kit, within 30 days from the day you received it, if in new and unused condition. The shipping costs associated with returning the kit is at your own charge and the kit must be packed in the original boxes, including the brown outer box.

Manuals

You can find the manuals at the bottom of the page where we show the details of your kit or on the support page.

Warranty

We give a one year warranty on our products.

Spare parts

You can check the components overview to see if you have received all the parts in your kit. Please check this before building. If you are clearly missing a piece, just mail us at info@infentorides.com and we can further assist you.

Infento uses a lot of fasteners that can be sourced from your local hardware store. For Infento specific parts, please contact us, so we can help you out.

We are working on the spare parts webshop and aim to open this in 2018.

Retail

No, we only sell our kits online directly to the consumer. This way we can keep the cost of our kits as low as possible.

No, we only sell our kits online directly to the consumer. This way we can keep the cost of our kits as low as possible.